Refund policy

Exchange/Returns 

To start an Exchange or Return, please contact us at sales@theivyroom.com.au before proceeding.  We will send you further instructions on how and where to send your package. We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. 

Change of Mind/Exchange

Changing your mind is perfectly alright. We will offer you a store credit or exchange for different size if you change your mind on a purchase however all subsequent shipping charges will be at your expense. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not.
You can always contact us with any exchange or return question at sales@theivyroom.com.au.

Damages and Faulty Products

Please inspect your order upon receiving and contact us immediately if the item is faulty, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Refunds

Refunds will only be offered on faulty or damaged products. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Non-returnable items

Certain types of items cannot be returned for hygiene reasons, like earrings and body & beauty.

Unfortunately, we cannot accept returns on sale items or gift cards.