A little about us
The Ivy Room has been an icon on Jetty Road for the last 16 years. Jetty Road at Glenelg is a beautiful place to shop with lots of cafes and unique stores. The Ivy Room has parking right out front and the tram runs right past. It is both a beach and shopping destination for locals and tourists.
The Ivy Room is filled with a great selection of bags, jewellery, homewares, body products, candles and baby gifts. Featuring many Adelaide and Australian designers it is a must see shop when visiting Glenelg. Owner Nadine, along with her staff, Bron, Kate and Naomi are always on hand to help with gifts ideas, advice and complimentary gift wrapping.
Returns & Exchanges – no problem at all
A receipt is required for proof of purchase on return transactions. We are happy to exchange or provide a Gift Voucher if you have changed your mind on items that are in their original condition as long as it is within 14 days of purchase. The customer will be required to pay all freight charges.
Defective items need to be returned within 14 days of the purchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered. For items found to be defective or dysfunctional after 14 days, returns can be accepted.
We do not offer returns on ‘sale’ items unless faulty or wrongly described.
Due to health reasons ‘change of mind’ on body products and earrings are not able to be returned unless faulty or wrongly described.
An extended exchange period is in place during the Christmas period – Items purchased between 1st December 2017 and 24th December 2017 can be exchanged up until 7th January 2018.